Business Process Outsourcing (BPO) is the practice of outsourcing non-core business functions to external providers. Consequently, it can help businesses reduce costs, improve efficiency, and focus on their core competencies. India, therefore, stands out as one of the leading countries in the BPO industry, boasting a large pool of skilled talent, low labor costs, and a favorable business environment. However, the question arises: who are the top BPO companies in India that are representing the country globally in this industry? And what exactly do they do?
In this blog, we will have a look at the top 7 BPO companies in India and explore their services, features, and achievements. For each company, we will provide you with a brief overview of the services they offer, along with some latest updates about them.
By the end of this blog post, you will have a clear understanding of the top BPO companies in India and how they can help you with your business and personal goals. So, let’s get started!
Industry Overview
The website Statista projects the revenue in the BPO market in India to reach US$10.41 billion in 2028, with an annual growth rate of 9.96%. This makes India one of the leading countries in the BPO industry, along with the Philippines, China, and Brazil. Some of the key drivers of this growth are:
- The availability of a well-educated and skilled talent pool, with proficiency in English and other languages.
- The improved infrastructure and technology, with high-speed internet, cloud computing, and artificial intelligence.
- The cost advantages, as Indian BPO companies offer competitive prices and quality services.
- The favorable government policies and incentives, including tax benefits, special economic zones, and data protection laws, contribute to a conducive business environment.
The Future Trends Of The BPO Industry in India Are:
- AI and automation for better efficiency and savings.
- Nearshoring and offshoring for geographic advantages.
- Specialized services for specific domains and needs.
Below is the list of the top 7 BPO Companies in India
1. Tata Consultancy Services (TCS)
- Foundation Year: 1968
- Headquarters: Mumbai
- Market Revenue: $27 Billion
Tata Consultancy Services is an Indian multinational information technology (IT) consulting and services firm. It is a part of the Tata Group and operates in 150 locations across 46 countries. It offers a range of IT consulting, IT services, business process outsourcing, and engineering services to businesses of all sizes. The company is known for its innovation, quality, and customer satisfaction.
Additionally, it has won several awards and recognitions. For instance, it was ranked as the most valuable IT services brand in the world by Brand Finance in 2021. Furthermore, the company is committed to social responsibility and environmental sustainability. Moreover, TCS ranks first in the list of the top BPO companies in India.
TCS provides the following services to customers:
- Cloud
- Cognitive Business Operations
- Consulting
- Cybersecurity
- Data and Analytics
- Enterprise Solutions
- IoT and Digital Engineering, etc.
Here are some of the interesting updates for you regarding TCS:
It received two AWS Partner Awards for 2023: Global System Integrator (GSI) Partner of the Year – Global and GSI Partner of the Year – France. Additionally, in October 2023, it also announced a major 17,000 crore share repurchase program.
2. Wipro
- Foundation Year: 1945
- Headquarters: Bengaluru
- Market Revenue: $11.011 Billion
Wipro, a leading Big Tech company, is an Indian multinational corporation that provides information technology, consulting, and business process services. Founded as a vegetable oil manufacturer, Wipro diversified into IT and computing in the 1970s and 1980s.
Moreover, the company has offices in 150 locations across 46 countries and serves over 18,000 customers in various industries. Notably, Wipro is known for its innovation, quality, and customer satisfaction. Additionally, it is recognized for its social responsibility and environmental sustainability.
Furthermore, Wipro offers services in various categories, such as:
- Applications
- Artificial Intelligence
- Business Process
- Cloud
- Consulting
- Cybersecurity
- Data & Analytics, etc.
Wipro has achieved many accolades and recognitions. Firstly, it won the ‘Best BPO’ Award at the CX Awards 2023. Additionally, it received runners-up and ‘Highly Commended’ awards for Customer Experience Team of the Year. Moreover, throughout the year, several analyst studies named Wipro a Leader. Notably, this includes Gartner’s Magic Quadrant for Public Cloud IT Transformation Services, among others.
3. Genpact
- Foundation Year: 1997
- Headquarters: New York
- Market Revenue: $4.45 Billion
Genpact, a global professional services firm, delivers digital transformation and business outcomes for its clients. Initially, it was founded as a business unit of GE, but Genpact became an independent company in 2005. Furthermore, the company has over 100,000 employees in more than 30 countries, serving industries such as banking, insurance, manufacturing, healthcare, and more.
Notably, Genpact offers services in data, technology, AI, consulting, and digital operations, with a focus on innovation, sustainability, and diversity. In addition, Genpact ranks 3rd as per its market revenue in the list of the top BPO companies in India.
Moreover, Genpact provides services in various categories, such as:
- Finance & Accounting
- Collections and Customer Service
- Insurance
- Supply Chain & Procurement
- Analytics
- Enterprise Application
- IT Infrastructure and Management, etc.
Here are some interesting news updates regarding Genpact for you. Firstly, Genpact announced a long-term deal with GE HealthCare to improve and manage its US leasing and lending operations. Additionally, the company collaborated with Amazon Web Services (AWS). This collaboration aimed to use generative AI for risk management and client value development.
4. Flatworld Solutions
- Foundation Year: 2004
- Headquarters: Bangalore
- Market Revenue: $1.2 Billion
Flatworld Solutions, a global provider of business process outsourcing, business process automation, and artificial intelligence services, was founded by Jacob William, who envisioned a company that could harness technology to empower businesses and overcome geographic barriers. The company has offices in India, the Philippines, the US, and the UK and serves over 18,000 customers across 46 countries.
Flatworld Solutions offers customized solutions to enhance its clients’ efficiency, innovation, and growth. Surprisingly, the company has grabbed the fourth spot as one of the top BPO companies in India.
Moreover, Flatworld Solutions provides services in various categories, such as:
- Engineering Services
- Data Services
- Software Development
- Finance and Accounting
- Mortgage Support
- Healthcare BPO
- Insurance BPO, etc.
Here are some interesting news updates regarding Flatworld Solutions for you. Firstly, the company released a comprehensive brand redesign in October 2023, featuring a new logo and an updated purpose statement. Secondly, to enhance their service offerings, they are exploring options such as automation, artificial intelligence, and data analytics.
5. SunTec India
- Foundation Year: 1999
- Headquarters: New Delhi
- Market Revenue: $1600 Million
SunTec Solutions, a company that offers IT outsourcing and business process management services to various industries, has two divisions: SunTec Group and SunTec India. The Group provides enterprise software solutions for relationship-based pricing, billing, and ecosystem monetization.
Moreover, SunTec India provides data, e-commerce, app, and web solutions for clients across the globe. Furthermore, the company has offices in India, the US, the UK, and Singapore. Additionally, it serves over 18,000 customers in 45+ countries and employs more than 1,500 people.
In various categories, SunTec India provides services, such as:
- Healthcare BPO
- Mortgage BPO
- Sales and Marketing Operations
- Data Support
- IT Support
- E-commerce Support
- Specialized Operations, etc.
Notably, here are two interesting news updates regarding SunTec India for you. Firstly, the company, known for providing customized and high-quality data interpretation services, has been recognized as an industry leader once again. Additionally, CMS Wire recently released a story on SunTec India. It claims to have balanced speed and quality in content creation with AI-content editing services.
6. Infosys BPM
- Foundation Year: 2002
- Headquarters: Bengaluru
- Market Revenue: $934 Million
Infosys BPM, a global leader in business process management services, offers solutions for finance and accounting, sourcing and procurement, sales and fulfillment, customer services, human resources, and more. It is a subsidiary of Infosys Ltd., a leading IT company based in India.
The company has over 56,000 employees across 43 delivery locations in 16 countries. Infosys BPM helps its clients across industries and service lines to unlock business value and address their business challenges by leveraging new technologies, digital platforms, and innovative frameworks. Notably, the company ranks 6th in our list of the top BPO companies in India.
Moreover, Infosys BPM provides customer services in various categories, such as:
- Annotation Services
- BPM Analytics
- Business Process as a Service (BPaaS)
- Business Transformation Services
- Customer Service
- Digital Interactive Services
- Finance and Accounting
- Generative AI, etc.
Here are two interesting news updates regarding Infosys BPM for you. Firstly, in the Everest Group Finance and Accounting Outsourcing (FAO) PEAK Matrix Assessment 2023, Infosys BPM has been named a Leader. Secondly, in Bhubaneshwar, Odisha, Chief Minister Naveen Patnaik launched an Infosys BPM Limited center, a wholly owned subsidiary of IT behemoth Infosys Limited. Notably, the new Infosys BPM center is the company’s first in eastern India.
7. Firstsource Solutions
- Foundation Year: 2001
- Headquarters: Mumbai
- Market Revenue: $190 Million
Firstsource Solutions, an Indian company offering business process management services to various industries like banking, healthcare, telecom, and media, is the last one on our list of the top BPO companies in India. Additionally, it is owned by RP-Sanjiv Goenka Group, a diversified conglomerate.
Moreover, the company has offices in India, the US, the UK, and the Philippines. Furthermore, it serves over 150 global clients and employs more than 27,000 people. In addition, Firstsource leverages AI and ML technologies to offer innovative and customized solutions that enhance customer experience and operational efficiency.
Additionally, in various areas, Firstsource Solutions provides services such as:
- AI and ML
- Digital Data Collection
- Consulting
- Customer Experience
- Synthesizing Structured and Unstructured Data
- IT Surveys and Solutions
- Brand Trust, etc.
Also, here are some interesting news updates regarding the company for you: Everest Group Revenue Cycle Management (RCM) Operations Peak Matrix Assessment 2023 positioned the company as a Major Contender. In addition, the 2023 ISG Provider Lens Customer Experience Service Report for Europe named the company a leader.
Conclusion
In conclusion, these are the top 7 BPO companies in India. Moreover, this blog has provided you with some necessary information regarding the company, such as the company’s foundation year, headquarters, market revenue, a brief introductory overview, the services it provides, and some news updates related to the company. We hope you found this blog useful and informative.
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