Acclimating with the new norms of COVID-19 such as social distancing, the world is on the quest of discovering alternatives to several services and solutions. The payment and card industry is aiding the world with its contactless payment method. With the adaption of digitalization, it offers more secure payment options to the customers. Though the cashless transaction is not new, the importance of it has increased due to the measures taken to avoid the spread of COVID-19. Another important aspect of the cashless transaction is the increase in the popularity of Unattended Automated Retail. Moreover, it has the potential of enhancing the digital shift in the payment and card industry allowing customers to engage more without any further distress.
Currently, there is a huge demand for secure cashless payment solutions that has universal acceptance. In the near future, it is expected that the digital transaction will observe an unprecedented growth. Acknowledging the demand, Mobivend offers automated intelligent cashless and touchless payment solutions to enhance productivity and sales. Its transaction management system explores the unlimited market potential of contactless payment methods.
Transforming Vending Ecosystem
The vending ecosystem is presumably one of the most creditable methods in the payment and card industry. With the zest of dominating the market, Mobivend offers an integrated software-based solution that has made vending simpler, smarter, and faster providing a holistic ‘end to end cashless & telemetry solution’ for the vending ecosystem. Its proprietary cashless payment device powers unattended machines with just a quick plug & play method. Mobivend’s cashless payment solution and touch-free dispensation along with backend telemetry and analytics help in supply chain optimization, increased business visibility, and advanced consumer insights.
Mobivend’s contactless vending solutions transform existing vending machines to automated, intelligent, smart, unmanned, digital, cashless retail micro-stores and self-service kiosks. Moreover, its payment modules meet the latest security standards and support almost every cashless payment method. Machine owners and managers are also benefited from its seamless performance and servicing standards allowing it to improve overall end-user experience.
Innovative Cashless Solutions
Observing the latest trends in the past few years, Online Shopper, Retail Vendor Partners, Corporates, and Food Vendor Partner are few of the most active consumers of contactless payment methods. Also, the popularity of e-commerce websites is growing at a rapid pace. Acknowledging the shift in the industry, Mobivend is providing its service to online shoppers by offering an e-commerce portal, where one can collect the order from the nearest pickup Mobivend kiosk. Using the search bar on the home page of the company, users can also locate the network of self-service kiosks. Furthermore, it also offers a 24×7 Parcel delivery service at the preferred and convenient locations. The company values the privacy of the users by not sharing the contact information with any third party.
For retail vendor partners, Mobivend set up a model to run and manage multiple mini shops (Mobivend kiosks). Other important aspects of retail are Customer Relationship Management, Inventory Management System, and payment settlement. The company comprises these three by tracking customers buying behavior, frequency of footfalls, and shopping trends. It provides real-time inventory tracking and monitoring system to keep track of the current stock position and products sold to facilitate the judicious replenishment of stock in all kiosks. This eliminates the possibility of human error in stock checks and ensures the availability of products in kiosks at all times. In the latter stages, Mobivend helps with faster and cashless payment facility which reduces cash management overhead.
Corporate offices remained untargeted by the payment and card industry, which left them with very few available services. Mobivend targets the most common issue of providing meals in corporate offices by offering meal kiosk. It consists of various types of nutritious meals and assorted snacks. It consumes less time, allows users to select a favorite meal on the app, pays online, and collect the meal from the kiosk installed in the office. The food vendor is another emerging sector where Mobivend partners with its services by offering logistics, setting up meal boxes, finding locations, collecting payment, paying rent, and electricity bills. It leverages the food vendors to open satellite business locations incorporates and ensure customer loyalty just by sitting at one place.
Focusing On Team Building
Mobivend is utilizing the challenging time as a mode of opportunities by keeping the daily tasks low to allow the team to focus on longer-term, bigger picture projects. To motivate employees in this critical time, the company conducts several activities such as:
Reassuring the welfare of the staff
Assisting with support whenever required
Continuing to recognize and highlight employees’ exceptional efforts
Implementing new methods to maintain the team’s social interactions and still have fun
Ensuring effective communication
Focusing on strategic and long-term planning
Initiatives for Cross-training employees for better workplace flexibility
Leading Towards Capturing the Vending Services
For its unique solutions and services, Mobivend has a strong clientele. Xiaomi Mobile Phones and Electronics Vending Machine have praised Mobivend’s solution for enabling a completely cashless payment method on the MI Express Kiosks via all digital wallets for the end consumer. Continuing with the current services and further develop new services in the future, Mobivend intends to be a leader in enabling technology for automated self-service kiosks. By end of the year 2022, the company believes to offer its servicing over 100,000 vending and self-service kiosks across the world managing over 10,000,000 transactions every day.
